Our wonderful ‘Click & Collect’ service allows you to buy your airport shopping online between 15 days and 48 hours before you fly. Browse and buy your favourite brands online at a time that's convenient for you, then pick up your products at the airport before you board the plane or on your return - whichever is more convenient! Make sure you check the website regularly as new products and brands are added every week. Enjoy the same great prices as in store leaving you plenty of time to relax at the airport. The 'Click & Collect' service is available at Lisbon, Porto, Faro, Azores and Madeira Duty Free stores at the airport. Prefer to travel handsfree? You can now shop online before you fly and we'll have your purchases ready and waiting for you in the airport at one of our convenient Collection Points. Please bring your order confirmation email for order collection at the airport.
You can purchase online between 30 days and 48 hours in advance of travelling. You can collect your purchases on your departure or on arrival back.
Our ‘Shop & Collect’ service allows you to leave your purchases with us while you travel. A great way to take advantage of our fantastic savings without worrying about having extra baggage to manage on your trip! When you've finishing your shopping in store, simply ask any staff member at Lisbon, Porto, Faro, Azores and Madeira Duty Free stores at the airport and they will be delighted to store your items and have them ready for collection on return from your trip. You can pick up your order at the 'Shop & Collect' desk on your return to the airport. The 'Shop & Collect' service is available at Lisbon, Porto, Faro, Azores and Madeira Duty Free stores at the airport.
Yes, you must be flying and in possession of a valid boarding card to use these services.
We do not extra charge any online order you may do, picking at the pre-defined collection point.
No. You must be flying and in possession of a valid boarding card to access the collection points in the air side of the airport.
We will hold your order at your selected Collect location point and will keep it for you for more 3 days. If your travel plans are cancelled and you won’t be travelling in the near future we can cancel and refund your order. Please contact Customer Service: apoiocliente@ptdf.pt
Based on your flight infomation, we show you the correct collection points available during your trip.
When you purchase items either in store or online, your goods are packed in a special clear plastic STEB bag so that it can pass through Security Checkpoints. Once you fly, this packaging covers you for 24 hours travel, including connections (once it remains sealed). If you intend flying back with your liquid items, you will need to ensure that they comply with the liquid size restrictions. To avoid this scenario when shopping online, you can select to collect your purchases at Arrivals on the return of your journey. Alternatively, when shopping in store, you can use our ‘Shop & Collect’ service and store your shopping with us for collection on your return.
Our website carries a large selection of your favourite brands but some items may not be available on the website by that moment. This does not mean you may find it available in store. Make sure you check the website regularly as new products and brands are added every week.
To create your Wishlist, you click on the heart icon under a product. If you are not already logged in, you will be asked to either login or register. Once you have logged in, you will then be able to add to your Wishlist. We will save it for you for 30 days.
Online prices are the same for Duty Free or Duty Paid passengers. The price shown includes all taxes.
You can reset your password by clicking forgot password in My Account. You will then receive an email to reset your password.
Wine and Spirits are restricted items which can only be purchased by those passengers over the age of 18 years. Should you wish to buy these items you will be asked to confirm that you are over 18 years of age on the website. You will be asked to prove your age (using a valid passport or other photo identification) on collection.
Tobacco and Cigarettes are not available online. Before you fly, please pass by our Lisbon, Porto, Faro, Azores and Madeira Duty Free stores at the airport on your departure. Our team will be happy to help you locate any item.
Fresh food with short shelf live are not available online. Before you fly, please pass by our Lisbon, Porto, Faro, Azores and Madeira Duty Free stores at the airport on your departure. Our team will be happy to help you locate any item.
In order to have products available to all your online customers, we limit to 6 units the quantity you may order from the same product.
There are quantity limits and restrictions for Liquors and Food that may vary between each destination country. Please check your destination country limits before you buy online.
We deliver the order on the collection point you selected. We will place the goods you ordered in a STEB bag ready for your trip. Inside you may find your invoice. Please do not open the transparent STEB bag, it need to remain sealed during all your trip.
There are quantity limits and restrictions for Liquors and Food that may vary between each destination country. Please check your destination country limits before you buy online.
We work hard to ensure that our online product selection is available to purchase and in stock for your order. In the rare instance that your item is out of stock when we are preparing your order, we will contact you by email to inform you that the item has been removed from your order and a refund processed. Between your order being placed and your departure, this item may come back into stock, so please do check in store at Lisbon, Porto, Faro, Azores and Madeira Duty Free stores at the airport on your departure. Our team will be happy to help you locate any item.
You must show your order confirmation number upon pickup. You will find it in the order confirmation as well as in the pickup confirmation that we will send you by email.
Once the Store has prepared your order, you will receive a pickup confirmation.
Please check your spam folder. If you have not received an e-mail, our customer service will be happy to help you at apoiocliente@ptdf.pt.
Customer service is available on email: apoiocliente@ptdf.pt.
Contact Customer Service at apoiocliente@ptdf.pt and inform your order name and why you want to return the item. Customer Service will inform you if the return will be accepted (only if the item I purchased has all the protections and labels and without any sign of use) and the address where to send it and we proceed to reimbursement process.
Contact Customer Service at apoiocliente@ptdf.pt and inform your order name and why you want to return the item. Customer Service will inform you if the return will be accepted (only if the item I purchased has all the protections and labels and without any sign of use) and the address where to send it and we proceed to reimbursement process.
Should you wish to cancel your order before collection, you can contact our Customer Service Team who will process a refund for you. Email: apoiocliente@ptdf.pt.
Should you wish to return your purchase done in one of our stores, you can contact our Customer Service Team who will process a refund for you. Email: apoiocliente@ptdf.pt.