Unless expressly otherwise stated, all the content of this website, including but not limited to text, data, images, graphs, sound, audio, videos, designs, illustrations, trademarks, domains, names, logos, icons, images, photographs, software and all other information, functionalities and content it contains belong to PTDF, and are protected under the general legal terms and by national and international copyright and intellectual property laws.

PTDF is also the owner of the intellectual property pertaining to the content of this website, as a collective and/or composite project, as well as the selection, coordination and composition of the content of this website.

Unless otherwise stated herein, Users are not granted any usage licence or any right over the information contained in this website. Non-compliance with the conditions established herein and the use of intellectual property objects shown or in any way made available on this website is a serious infringement of these Terms and Conditions and implies the immediate loss of the limited permission granted above.

This website may also contain intellectual property references and objects belonging to third parties. Nothing in these Terms and Conditions equates to granting a licence or permission in relation to any part of such information.

Images of people or locations that may be shown on this website belong to PTDF or will be used after obtaining permission to do so. Users or any other person authorised by Users are forbidden from using these images unless they are specifically given permission to do so in these Terms and Conditions or through specific permission given in another part of this website. Any unauthorised use of the images may breach laws on intellectual property, trademarks, personality rights and advertising, and possibly other laws and regulations.

Therefore, it is expressly forbidden to use any of this website content, including the reproduction, modification, distribution, transmission, republication, display or representation, whether total or partial, of such content without the express and written consent of PTDF.

PTDF intends to provide information about the services and products it sells, and other matters of interest for the users of this website, and to make online shopping services available to users of airports located in Portugal, including the Autonomous Regions of the Azores and Madeira. This information intends to be up to date and accurate. However, the information may not be completely up to date and may contain lapses and mistakes. PTDF does not guarantee, in any way, that the information is completely applicable, correct and up to date, or give any other guarantee relative to the information provided, namely as regards the continuation, applicability and uninterrupted functioning of the services that it may provide through this website.

The information included in this website should be considered information of a general nature always keeping in mind that, under no circumstances it should be interpreted or used as advice or recommendations.

PTDF also reserves the right to make changes and corrections, suspend or close this website when it deems appropriate and without having to give any advance notice or undertake any other procedure or formality.

Access and use of this website are subject to interference, interruptions, disconnections or other problems as a consequence of faults, overloads or other eventualities out of the control of PTDF. Users expressly recognise that no liability can be attributed to PTDF in relation to damages, potential or real, that directly or indirectly may be suffered by the User owing to such events.

PTDF does not guarantee that this website if free from mistakes, viruses or other harmful items.

This website may contain links to other servers over which PTDF has no control. Therefore, it cannot be held responsible for information or services transmitted or made available, or the content these may contain, and cannot guarantee that such information is legal, truthful, up to date, or any other aspect of these links and/or servers.

PTDF operates this website from Portugal and its contents are created and made available in accordance with applicable Portuguese law. PTDF cannot guaranty in any way that this website or the services provided through it are appropriate or may be used in locations outside of Portugal. Users accessing this website from locations outside Portugal do so at their own risk. Users shall be solely and exclusively responsible for complying with the legislation in force in the country in which they are located and shall not access the same when the country in which they are located considers access to the website or the content made available by it to be illegal.

No content on this site should be considered as a promotion or presentation of any product or service, or for the use of any product or service, which is not permitted by the legislation of your country of residence, domicile or citizenship. PTDF reserves the right to suspend, discontinue or terminate your access to or use of the website at any time, without prior notice and regardless of technical, operational, legal, commercial or other reasons, without being liable for this.

Users are solely and exclusively responsible for how they use this website and the content it provides, and hence must comply with the applicable legislation, namely Copyright and Connected Rights law, Industrial Property law, IT Criminal law, and all the Terms and Conditions herein, and must act in good faith and make use that does not offend any third-party rights, namely image rights, the right to a good reputation, the right to honour and the right to a privacy.

It is also expressly forbidden for Users to create or upload to the website any kind of virus or programs that can damage or contaminate it.

Users are the only people responsible for direct or indirect damages caused to themselves, PTDF or any third parties deriving from how they use this website, and undertake to pay indemnity that is imputed to them upon any complaint or sentence their acts give rise to.

PTDF reserves the right to prevent access and use of this website by any Users that breach these Terms and Conditions or any legal regulations concerning internet use, particularly with regard to the use of the Internet and its users.

The PTDF website is managed and financed exclusively by PTDF with no external funding. The advertisements (banners) and any other marketing material for the products and services presented, as well as the products or services of the entities with whom PTDF are in partnership, are directed solely at PTDF customers.

Users recognise and expressly accept that all issues not provided for in these Terms and Conditions shall be regulated by the Portuguese law in force and that in the event of litigation as regards the validity, efficacy, interpretation, integration, application or compliance with these Terms and Conditions, Lisbon District Court of Law is designated to settle the dispute with express waiver of any other.

These Terms and Conditions of Use (“Terms and Conditions”) regulate the use of the website for online sales of PTDF-PORTUGAL DUTY FREE, LDA (henceforth referred to as PTDF), which is a registered company under Portuguese law with tax number 516 884 514, as well as the services, promotions and contests organised by the company. 

The Terms and Conditions applicable to this website are available in the Terms and Conditions tab, and the stipulations referring to the collection and processing of data are outlined in the Privacy Policy.

In addition to the Terms and Conditions mentioned above, there may be other terms and conditions or additional relevant policies regarding our legal relationship with the users/customers. These may include, for example, any terms and conditions that apply to promotions or specific contests. The users are responsible for carefully reading and familiarising themselves with the terms and conditions or additional policies disclosed by PTDF.

If you have any doubts about the website or the services that PTDF provides through it, please read our FAQ section here, and if your question is not answered, contact our Customer Support Service.

The goal of PTDF is to make the website available to the users 24 hours a day, 7 days a week. However, access to the website may occasionally be restricted to allow new products and functionalities or developments to be added, or for maintenance or repairs to be carried out, or for any other reason. If the website is unavailable, we will seek to restore the service as soon as it is technically possible to do so, although this is not an obligation in relation to the users and the customers. PTDF does not accept liability for any interruption or unavailability of the website.

To make an order, users should follow the steps described below:

(a) Browse and search the website using the product categories menu;

(b) The products will be presented with an “Add to basket” option. If the “Add to basket” option is shown, you can make the order. Articles that do not have the “Add to basket” option may require an additional selection (e.g. grams) when clicking on the product, or a legal validation (e.g. age restriction for alcoholic beverages). Moreover, some products can only be viewed online and must be purchased in the physical stores managed by PTDF in the different airports located in Portugal;

(c) After adding all your purchases to the basket, you may click on the basket to review the articles. At this stage, you may update the quantities you intend to acquire or delete articles. When you are happy with your basket of purchases, you can proceed with the order. If you have not started the session and you have a user account, you are given the option to “Start session”. If you do not yet have a user account, you will be presented with the “Register” or “Finalise purchase as a guest” options.

(d) You will be taken to the “Order details” page, where you can confirm the pickup point, and the date and time of collection.

(e) Afterwards, you will be taken to the “Billing address” page, where you should fill in the address to be included on the bill.

(f) Upon selecting your method of payment, a new Payment window will open where you should select the desired method of payment, fill in the details on the form and submit the order.

(g) The order is now finalised and the user will receive an order confirmation email. You will receive another email when your order is ready for collection, with a summary of the information about the collection of the order.

(h) The bill/receipt will be delivered when the order is collected, together with the purchases.

When the user has to be contacted, we will use the email address or if necessary the telephone number provided by the user when the order was made. The customer must inform us of any changes to the contact details that may occur between the completion of the order and the planned collection time. PTDF cannot be held responsible for any consequences arising from the customer’s failure to communicate a change in contact details.

The total amount owed shall be shown in euros (€) on the website and confirmed by email and shall include all applicable taxes. The VAT rate and the rate of any other applicable taxes shall be the rates in force at the moment of payment.

The essential features of the products are outlined in the product description. However, the products are subject to frequent alterations, which the user/customer should keep track of.

We therefore are not responsible for any divergences and/or modifications between the product information shown on the website as provided by the supplier/manufacturer and the actual product. We recommend that you always read the information on the labels, packages or documents that accompany the product, before using or consuming it.

All and any fraudulent activity, even if only attempted, which aims to obtain benefits through acts that do not respect or which subvert the purpose of this service, and/or which are in breach of the stipulations in these terms and conditions, shall be considered illegal, and we may block access to the website and take the legal action deemed necessary.

The prices shown on the website are subject to change, so the user/customer should always keep up to date with the product information.

We will take reasonable precautions to try and ensure that the prices shown on this website are correct and that all the products are described accurately. However, when ordering products through this website, take into account that:

(a) we reserve the right not to fulfil any order if we discover any relevant errors as regards the product description or the price shown on this website;

(b) the package may be different to the image shown on the website and the weight, dimensions and other characteristics shown on the website may be approximate; and

(c) although we take appropriate measures to present the products accurately on the website, the colours, appearance and other characteristics (as applicable) may be affected by your computer or monitor and we cannot guarantee that the presentation of an image on your computer or monitor exactly reflects the colours, appearance and other characteristics (when applicable) of the product you ordered. 

All the products presented on the website are subject to availability and any order limits that may be applied. We do not guarantee that all the products shown on the website are in stock and available for order, but we will make every reasonable effort to satisfy the expectations of the users. Insofar as permitted by law, we are not responsible for any unavailability or limitation of the sale of the products advertised. The prices shown on the website are valid only for purchases made through the PTDF online store. As such, we reserve the right to offer different prices online to the prices charged in the physical stores.

If the user has not made an order online, or if for some reason we have not received the user’s order or full payment from the user for an online order, we are not compelled to honour any online price or online promotion claimed at the pickup point.

To order and pay online, users should:

(a) for all products with age restriction, namely alcoholic beverages, be over eighteen years of age;

(b) for all purchases be over sixteen years of age;

(c) act in the capacity of a consumer and not exercising any commercial or professional activity. Hence, whenever there is a suspicion that the products acquired are not for the user’s own consumption, we reserve the right to refuse the order.

(d) make the order during the window for online purchases as detailed here; and

(e) be leaving from any of the airports which have a pickup point as shown in this website.

If a person trying to make an order does not comply with these Terms and Conditions, the order shall be considered, for all purposes, not accepted and therefore null and void. 

Users should check that the personal data and the respective flight details supplied are correct and complete.

Users are solely responsible for guaranteeing that their order is in compliance with the customs permissions and requirements of any country they intend to enter with the products ordered from the online store.

PTDF does not accept any responsibility for non-compliance by the user with the local or international requirements, any tax laws or any other customs requirements that may apply to the user and/or the products ordered through the online store.

Users are advised to check, before ordering products from the online store, that the purchases will not put them in a situation of non-compliance with any tax laws or customs regulations. 

All prices are shown in euros (€) and include VAT, other taxes and customs fees that are applicable.

We will make every reasonable effort to ensure that the prices shown are accurate, but we will not accept liability, insofar as permitted by law, for any errors, omissions or inaccuracies in the advertised prices.

If we find any error in the price of a product ordered by users online, we shall inform the user of this error and he/she shall have the option to cancel the order, through written communication, or to purchase the product at the correct price.

Any email message, automatic or not, or recorded delivery note about an order made does not mean we have to accept the order. Acceptance of the order and the completion of the contract between the user and PTDF will take place when the user collects the products ordered, at the respective Pickup Point. We reserve the right not to accept orders for any of the reasons outlined in these Terms and Conditions, or for any other legitimate reason, even if not expressly stipulated in these Terms and Conditions.

All products ordered from the online store shall remain property of PTDF until being collected by the user at the respective Pickup Point. To avoid all doubt, an order made through this website, even when the reception of the order is confirmed in writing, does not comprise a product sale or purchase contract, but rather a proposal by the user to purchase the products. The sale contract of any products ordered through this website will only be completed upon the physical presence of the user at the Pickup Point and the transfer of the products into the user’s possession, at which moment the risk of damage or loss of the product(s) is passed to the user.

All payments with a card are subject to authorisation from the card issuer. The payment service is provided by Paygate and MB Way.

During the checkout process, you shall be asked to fill in your payment details. All the fields should be filled in accurately. Payments made with Mastercard and Visa cards may require validation before completing the payment through the Verified by Visa and Mastercard SecureCode programmes.

PTDF, or third parties acting of its behalf, shall validate your credit/debit card before accepting your order. We shall not accept your order if your card is refused in any phase of the order process.

All owners of credit/debit cards are subject to validation and authorisation checks by the card issuer. We shall not be held responsible for any delay or failing in the processing of an order if the issuer of the payment card used refuses to pay, or delays authorisation of the payment.

Users can collect their orders at the pickup point, located in the shopping area of Portugal Duty Free in the selected airport. Details about the pickup points can be consulted here.

To collect the order and ensure a smooth process, show the email sent confirming the details of your order.

To collect the order, users will have to present an identification document, a valid boarding pass and the order confirmation email. This is a prior condition to allow the products to be handed over to the user. We reserve the right to refuse the delivery of any products ordered by the user if the user does not provide this information or if any details supplied online by the user are different from the details presented at the moment of collection, at the selected Pickup Point.

In relation to the pickup point business hours, we will make every reasonable effort to comply with the advertised opening hours. However, occasionally the business hours may be affected by factors outside our control, for operational reasons. Whenever possible, we will inform the user in advance if we are aware of any delay or change in the business hours of the respective Pickup Point. If we cannot fulfil the specified business hours and the user cannot collect the product(s) because of this, the user shall be entitled to a full refund of the price of the order, with no other compensation.

The exchange of a product or the refund of its price shall take place within a maximum of 30 days after the purchase is made and only if the product is in the same state as when it was purchased (the original package must be intact and complete, the product sealed and containing all the manuals, parts and accessories included), along with the respective receipt.

Alcoholic beverages, tobacco, underwear, products bought in sales or in promotions, and used, opened or damaged items cannot be exchanged, unless they have production defects, in which case the producer’s guarantee shall be activated.

PTDF will not give refunds in the store, but only exchange products for other articles or items of the same total price or more than the price paid for the product that was initially purchased. If the product is exchanged for a product(s) of a higher value, the customer shall pay the difference.

To exchange a product the customer should go to a store operated by PTDF. If it is impossible to go to a PTDF store, the user should contact the Customer Care Service through our contact page or by email: apoiocliente@ptdf.pt.

For refunds the customer should contact the Customer Care Service through our contact page or by email: apoiocliente@ptdf.pt.

If any flight is cancelled, delayed or any other change or cancellation of your travel plans makes it impossible to collect the products ordered from the website, inform us as soon as possible and we will provide a different date for collection, or in certain cases issue a full refund for the order.

If, after making an order, users decide they do not want any product they have ordered, the order can be cancelled within a deadline of 45 days counting from the scheduled order collection date, without having to give a reason. To cancel the order, users should inform the customer care service.

The cost of delivery of products for exchange or refund shall be borne by the customer, and shall never be refunded by PTDF.

In the case of a refund of the price paid for a product, regardless of the reason for the return, a full refund of the amounts paid by the user/customer shall be maximum limit of our responsibility.

The goods acquired are covered by a 3-year guarantee, in compliance with Decree-Law 84/2021, of 18 October.

If the product acquired has a defect, customers should contact the Customer Care Service via our contact page or by email (apoiocliente@ptdf.pt), attaching a copy of the receipt and a description of the defect. The cost of returning or collecting articles within the Guarantee period shall be borne by PTDF – Portugal Duty Free, Lda.

After the article is received at the PTDF headquarters, it will be forwarded to the producer’s Technical Assistance team, which will carry out a technical check and proceed in accordance with its Guarantee Policy.

If the technical check detects signs of improper use and/or any problem that may have been caused by the mishandling of the item (e.g. a fall, dampness, etc.) the customer shall be contacted and asked whether he/she would like the technical assistance team to repair the equipment or whether it should be immediately returned.

Perishable products are not covered by this guarantee, nor are limited durability products, or others which owing to their nature cannot be covered by a guarantee.

You should never provide your account login details (or other credentials) to third parties, and should be careful and prudent with them and keep them exclusively for personal use, accepting all the risks and consequences of improper disclosure.

You must not use this website improperly by intentionally uploading a virus, Trojan horse, logic bombs or any other technologically harmful item. You must not gain unauthorised access to this website, the server where this website is hosted or any server, computer or database related to our website. This website must not be attacked through a denial-of-service attack or a distributed denial-of-service attack.

Non-compliance with these rules may comprise transgressions of a criminal nature, regulated by the applicable legislation. We shall inform the competent authorities of any non-compliance with such laws and we will cooperate with them to discover the identity of the attacker. Non-compliance with the rules outlined herein will also remove authorisation to use the website, whereby the rule-breaker will be blocked from visiting it.

We will not be responsible for any data or losses resulting from a denial-of-service attack, virus or any other program or technologically harmful item that may affect your computer, IT equipment, data or materials as a consequence of using this website or downloading content from it or content from websites the website links to.

PTDF may, at any time, freely and unreservedly, change these Terms and Conditions, and such changes come into effect from the moment they are published on this website.

Any information of a personal nature supplied to us when using our website will be processed and used by us under the terms of our Privacy Policy, which can be read here. Upon accepting our Privacy Policy, you accept that your data shall be processed as described under the terms of the policy.

This website uses technology known as “cookies”. If you would like detailed information about how we use cookies, please read the Cookies Policy here.

The intellectual property rights in relation to the content of this website, its graphical design, brands and other distinctive logos, the underlying IT programs, as well as the different items included in the website (texts, graphs, photographs, videos, etc.) belong to PTDF or PTDF has the rights to use these items. They are therefore protected by intellectual and industrial property law.

Users are not granted any usage licence or right over any information in this website, and are strictly forbidden from reproducing, transforming, distributing, communicating publicly, making available, extracting or reusing the website content or any PTDF logos. Non-compliance with these rules comprises a serious breach of these Terms and Conditions.

It is expressly forbidden to reproduce items or content of this website for profit or commercial purposes.

Users recognise and accept that they use this website solely under their own responsibility and at their own risk. PTDF cannot be held responsible for the improper use of the website, and shall only be liable for damages a user may suffer as a result of using the website that derives from deceitful action by PTDF.

PTDF will not, namely, be responsible for:

- the content of the links included in the website.

- the website may contain advertising or sponsors. PTDF cannot be held responsible for inaccuracies, falsehoods or errors in advertisements or sponsor’s content.

- damages and losses, of any kind, caused to the users’ IT equipment, namely by a virus or any other malicious software. Use of the internet presupposes risk that the IT equipment used may be affected by malware. The users recognise this risk and accept it.

- failures in communications that can cause damage to users, namely as a result of suspended or interrupted access to the website.

- illicit, immoral, indecorous or improper use that is the responsibility of third parties.

This website may contain links to external websites operated by third parties.

These websites, to which the user is directed by the links, are not under the control of PTDF, and therefore PTDF does not assume any responsibility for the content of such websites or for the provision of services or acquisition of goods that the user contracts from any of these websites, or the websites they are linked to or referred to.

PTDF cannot guarantee that the content of any website run by third parties is accurate, legal or inoffensive.

Users are solely responsible for confirming and accepting, every time they access a website whose links are included in this website, the respective the terms and conditions of these websites.

PTDF cannot be held responsible for any non-compliance or defective compliance with any obligation accepted in these Terms and Conditions when caused by a reason outside its control, or by a case of Force Majeure.

For this purpose, a case of Force Majeure shall be considered an act or event outside the control of PTDF, including but not limited to strikes, insurrections, wars (whether declared or not), disorder, terrorist attacks, epidemics, pandemics, fires, explosions, floods, earthquakes, any other natural disaster.

If a Force Majeure situation occurs, we shall make every effort to communicate its existence as soon as possible.

You can contact us using the channels listed here.

These terms and conditions are regulated by the applicable laws of the Portuguese Republic.

In the event of a dispute, one of the following Consumer Litigation Settlement Entities may be used: www.consumidor.gov.pt/.

This list includes the following Entities:

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (Information and Consumer Dispute Arbitration National Centre)

Rua D. Afonso Henriques, 1

4700-030 Braga

www.cniacc.pt

CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (Information, Mediation and Consumer Dispute Arbitration Centre)

Edifício Ninho de Empresas - Estrada da Penha – 3º andar, sala 26

8005-131 Faro

www.consumidoronline.pt

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (Coimbra District Consumer Dispute Arbitration Centre)

Av. Fernão Magalhães, n.º 240, 1º

3000-172 Coimbra

www.centrodearbitragemdecoimbra.com

Centro de arbitragem de Conflitos de Consumo de Lisboa (Lisbon Consumer Dispute Arbitration Centre)

Rua dos Douradores, 116, 2º

1100-207 Lisboa

www.centroarbitragemlisboa.pt

Centro de Arbitragem de Conflitos de Consumo da Madeira (Madeira Consumer Dispute Arbitration Centre)

Rua Direita, n.º 27, 1.º andar

9050-405 Funchal

www.madeira.gov.pt/cacc

Centro de Informação de Consumo e Arbitragem do Porto (Porto Consumer Information and Arbitration Centre)

Rua Damião de Góis, 31 – Loja 6

4050-225 Porto

www.cicap.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave (Val do Ave Consumer Dispute Arbitration Centre)

Rua Capitão Alfredo Guimarães, n.º 1

4800-019 Guimarães

www.triave.pt

Centro de Arbitragem da Universidade Autónoma de Lisboa (Lisbon Autonomous University Arbitration Centre)

Rua de Santa Marta, n.º 43E, 1º C

1150-293 Lisboa

arbitragem.autonoma.pt

Centro de Informação, Mediação e Arbitragem de Consumo – Tribunal Arbitral de Consumo (Information, Mediation and Consumer Arbitration Centre – Consumer Arbitration Court)

BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)

4700 - 030 Braga

VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)

4900 - 394 Viana do Castelo

www.ciab.pt

If any of the stipulations outlined in these Terms and Conditions are deemed null and void, this annulment shall not affect the other stipulations. The stipulation in question shall be rewritten as similar as possible to the original wording, and if this is not possible it will be deleted.